Posts tagged customer service

Why is it so hard

for people to just do what they say they’ll do??

Last time we saw our builder he promised that he’d call us before sending around tradespeople unaccompanied. Ten minutes ago I got a knock on the door from a couple of people here to assess the demolition job for a quote. The builder had not called in advance.

It’s not really a big deal – it’s not like they were expecting Devonshire tea – but really, why say you’ll do something if you’re not going to? It’s been such a pattern with this builder. He says he’ll get an estimate through in a day or two, then takes a week. He says he’ll phone back within 24 hours to confirm something, then never calls back at all. He says he’ll prepare the final quote in a few days then takes over two weeks.

This guy needs to learn that it’s better to under promise and over deliver than the other way around.

And since I am being cranky, I’ll add that our new bank set us up with an account from which to draw our monthly mortgage payment. The mortgage attracts a $10 per month admin fee on top of the very substantial repayment. The account they set up attracts another $7 fee. No thank you! We are having them draw the funds instead from our existing, fee-free account. Of course, that took a phone call and a fax and a wad of paperwork.

Really, why don’t people just do what you ask them to do, especially when you’re paying for it?

And if they’re not going to, why do they have to not do it on a day when I am already grumpy? I had to make two trips to preschool this morning because Hunter forgot her hat first time and didn’t realise till we were a block away. When we got to preschool I somehow volunteered myself to take over a management committee task that I really don’t want. Then I came home to work on an urgent project only for it to be cancelled halfway through.

I just want something – anything – to run smoothly and predictably and with no need for me to hold everyone’s hand every step of the way.


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